Healthcare M&A Change Management Strategy

A well-crafted change management strategy helps ensure successful integrations. Acquirers can achieve their goals while mitigating risks by prioritizing patient care, employee well-being, and communications.

Agenda

• Success Metrics for Change Management
• Change Management Strategy Priorities
• Goals of Change Management Strategy
• Communication Guiding Principles
• Cadence of Leadership Communications
• Key Considerations for Change Management
• Timing of Technology Integration
• Training
• Primary Risks in Change Management
• Mitigation Measures for Change Management Risks

Success Metrics for Change Management

• Measure employee engagement scores to assess morale.
• Track patient satisfaction metrics to ensure quality care.
• Evaluate operational efficiency improvements to gauge effectiveness.
• Monitor technology adoption rates for system integration success.
• Assess post-merger financial synergy achievements.
• Review staff retention rates to understand workforce stability.
• Analyze clinical outcome improvements to ensure patient health.

Change Management Strategy Priorities

Our change management strategy prioritizes three key areas: patient care, ensuring the highest standards of treatment and safety; employee well-being, fostering a supportive work environment; and transparent communication, promoting openness and trust throughout the organization.