Guiding Principles

# Guiding Principle Key Theme Pillars Addressed
1 The transaction will benefit customers and the marketplace. Satisfaction Preparation: Shared Vision, consistency, clarity
People: Executive sponsorship, focus on people issues, clarity, inclusiveness, culture & change activities
Execution: Effective end-state planning, high-quality integration governance
2 All stakeholders will contribute; Acquirer is responsible for all major decisions. Satisfaction -
3 Integration leadership will provide transparency, clarity, direction, and decisions consistently across the integration. Value Realization -
4 We will recognize the value of our team by supporting culture, communications, and change management activities and striving for transparency, fairness, clear expectations collaboration, caring, compassion, integrity, honesty, accountability, trustworthiness, and respect for others. Satisfaction -
5 Safety, reliability, and teamwork are key values for the integration and beyond. Safety & Reliability Preparation: Shared vision, synergy realization
People: Culture and change activities, sponsorship, safety, and commitment to resources
Execution: Integration scope, pace, end-state, and administration
6 We will operate with a bias for speed while integrating, but with no increase in safety violations or accidents. Safety & Reliability -
7 We are committed to a superior employee transition experience, with no transaction-related service disruptions, and a seamless transition with the secure handling of all sensitive data. Safety & Reliability -
8 We will protect the deal value drivers, honoring our commitments to employees and the community. Value Realization -
9 We will use a sustainable, ethical, consistent, and transparent business case process as an input to deal valuation, target operating model development, and integration scope determination. Value Realization -
10 We will maintain the integrity and effectiveness of our internal controls and manage the costs of regulatory compliance. Compliance -

M&A Integration Success: 4 Key Themes

Safety & Reliability

  • System dependability
  • Billings accurate and clear
  • No increase in safety violations/ accidents

Value Realization

  • Operational savings commitments met
  • Right-size operations and organization over time

Satisfaction

  • Better for employees, members, and community
  • High morale and engagement
  • Teamwork and Transparency
  • Positive public perception

Compliance

  • Internal control integrity maintained
  • No increase in audit findings
  • Efficient, defendable regulatory reporting

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