Guiding Principles

  1. The transaction will benefit customers and the community
  2. All stakeholders will contribute; Acquirer is accountable and responsible for all decisions

  3. Integration leadership is committed to providing:

    • Transparency and predictability
    • Clarity, direction, and decisions
    • Consistency across the program

  4. We will recognize the value of our team by supporting culture, communications, and change management activities and strive for:

    • Transparency, Fairness, Clear Expectations
    • Collaboration, Caring, Compassion
    • Integrity, Honesty, Keeps Promises, Accountable
    • Trustworthiness, Respect for Others
  5. Safety, reliability, and teamwork will be our key values for the integration and beyond
  6. We will operate with a bias for speed while integrating, but with no increase in safety violations or accidents
  7. We are committed to a superior employee transition experience, with no transaction-related service disruptions, and a seamless transition with the secure handling of all sensitive data
  8. We will protect the deal value drivers, honoring our commitments to employees and the community
  9. We will use a sustainable, ethical, consistent, and transparent business case process as an input to deal valuation, target operating model development, and integration scope determination
  10. We will maintain the integrity and effectiveness of our internal controls and manage the costs of regulatory compliance

M&A Integration Success: 4 Key Themes

Safety and Reliability

  • System dependability
  • Billings accurate and clear
  • No increase in safety violations/accidents

Value Realization

  • Operational savings commitments met
  • Right-size operations and organization over time

Satisfaction

  • Better for employees
  • Better for members
  • Better for community
  • High morale and engagement
  • Teamwork
  • Transparency
  • Positive public perception

Compliance

  • Internal control integrity maintained
  • No increase in audit findings
  • Efficient, defendable regulatory reporting

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