Guiding Principles
- The transaction will benefit customers and the community
- All stakeholders will contribute; Acquirer is accountable and responsible for all decisions
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Integration leadership is committed to providing:
- Transparency and predictability
- Clarity, direction, and decisions
- Consistency across the program
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We will recognize the value of our team by supporting culture, communications, and change management activities and strive for:
- Transparency, Fairness, Clear Expectations
- Collaboration, Caring, Compassion
- Integrity, Honesty, Keeps Promises, Accountable
- Trustworthiness, Respect for Others
- Safety, reliability, and teamwork will be our key values for the integration and beyond
- We will operate with a bias for speed while integrating, but with no increase in safety violations or accidents
- We are committed to a superior employee transition experience, with no transaction-related service disruptions, and a seamless transition with the secure handling of all sensitive data
- We will protect the deal value drivers, honoring our commitments to employees and the community
- We will use a sustainable, ethical, consistent, and transparent business case process as an input to deal valuation, target operating model development, and integration scope determination
- We will maintain the integrity and effectiveness of our internal controls and manage the costs of regulatory compliance
M&A Integration Success: 4 Key Themes
Safety and Reliability
- System dependability
- Billings accurate and clear
- No increase in safety violations/accidents
Value Realization
- Operational savings commitments met
- Right-size operations and organization over time
Satisfaction
- Better for employees
- Better for members
- Better for community
- High morale and engagement
- Teamwork
- Transparency
- Positive public perception
Compliance
- Internal control integrity maintained
- No increase in audit findings
- Efficient, defendable regulatory reporting