Top 15 Common Communications Mistakes in a Corporate Merger and Acquisition

Common communication mistakes in merger

The following are the typical communication errors made as companies join forces:

Internal Communications

1. Failure to address the “me issues”

Employees cannot focus on work activities if they are consumed with anxiety over what might happen to them. Uncertainty is often worse than the certainty of bad news.

2. Shaving the truth

This sets up false expectations and will only serve to decrease the credibility of leadership and increase the level of distrust in the organization.

3. Not telling your troops the “truth” will change

Be honest. Tell employees that you don’t have all the answers now and that the truth will change from day to day. Help them understand the volatility of the situation.

4. Hoarding information and answers

Share the news you have. Saying nothing will only increase the uncertainty and anxiety of employees. In fact, silence is deadly. It only leads to rumors and speculation, giving a voice ...