Merger Communication Best Practices

Agenda

• General Communication Best Practices
• Answering Best Practices
• Listening Best Practices
• Questioning Best Practices
• Pitfalls to Avoid

Merger Communication Best Practices:

1. Manage expectations.
2. Articulate the compelling business rationale.
3. Be honest and candid.
4. Over-communicate.
5. Create opportunities for two-way communication.
6. Look for several different ways to get your point across.
7. Explain the reasons for the changes.
8. Ask questions.
9. Seek feedback and listen.
10. Prepare yourself for all types of feedback.
11. Tell the “why” before the “how” or the “what.”
12. Remember to capture employee feedback,  questions, and concerns.
13. Speak to the facts.
14. Actively enlist support.
15. Follow up on employee feedback and questions.
16. Keep people focused and future-oriented.
17. Communicate “early wins.”
18. Keep everyone updated.
19. Explain that leadership is needed at all levels...