Information Technology Help Desk: Key M&A Integration Tasks

Day 0 IT Help Desk Support

• Ticketing system review- Scheduled for end of quarter
• Computer hardware review
• Team integration plan

Day 1

• End user communications will be sent to all employees.
• Incoming call & ticket support will stay “as is” on day 1.
• Both Help Desk teams know who to contact if users request access to resources. i.e. Acquirer employee needs access to Acquired Co. folder.
• Acquirer’s Intranet site will have a “cube” with the Acquired Co. support phone number and when clicked, it will email the Acquired Co. Help Desk ...