Don't Get Cocky: M&A Integration Risks and Challenges
Even though your deal looks great, you should be aware of some of the risks you face. So let’s take a look at what could prove to be very painful ... that is, if you don’t manage your merger properly.
- “Wait and See” attitude. This is another one that, on the surface, can look pretty harmless. But when normally confident and assertive people take a tentative, safe stance, it can slow down decisions, actions, and customer responsiveness. And although it seems perfectly natural for people to adopt a slower, more cautious approach during times of uncertainty, the end-result if often poor business performance.
- Complexity. Integrating more than needs to be merged, at least initially, can over-complicate things. The risk is making the combination process harder than it needs to be by working on everything at once without prioritizing what’s really important now and what can wait.
- Integrating to serve the organization instead of integrating to serve customers. This happens whenever internal needs drive integration planning, without regard for customers. As a result, organizations can waste hundreds of man-hours discussing issues like organizational structure and technology without considering how decisions might impact business results ...