To: All Employees
From: Senior VP 

It's now been three months since we completed the merger to form (company name). The objectives of this email are to update you on how the integration of the two businesses is progressing, to explain what integration challenges lie ahead, and to highlight how you can continue to help the company deliver on its potential.

First of all, I'd like to thank you for your cooperation and hard work. Integrating two companies is tough, and I recognize that many of you have put in significant additional effort to help the two companies begin operating as one.

I'd also like to thank everyone for their patience. During a transition there are always more questions than answers, and I appreciate your ability to stay focused and productive in spite of the inevitable ambiguity and uncertainty that mergers always bring.

We still have more to do. I'm aware of the differences in operating styles of the two companies and am committed to the continuous evolution of a new and effective (company name) culture.  We are working with the senior management team to architect a set of operating guidelines to deliver on this objective.

You’ll be hearing more about this in the weeks to come and will have an opportunity to help shape our corporate culture so that we can best serve our customers and realize our vision for the company. 

The multiple demands of planning our future strategy, running the business on a day-to-day basis, and dealing with the demands of the merger have interfered with more frequent communications. I hope this email is a demonstration of my commitment to continue to improve in this area. We are putting together a thorough communication plan to ensure that all employees will be informed about our progress on a regular and timely basis.

I’m hoping as we go forward that you’ll learn to appreciate my 100% dedication to our customers and the business, even if it sometimes puts additional strain and pressure on the organization. I’m hoping that you will be patient when you see decisions being made that do not appear on the surface to consider our internal organizational needs.

What I can commit to you is that I will shape this organization to make it as fast, flexible, and dynamic as our customers need us to be and our marketplace demands. Together we will protect and extend our customer relationships by constantly delivering the outstanding solutions they expect from us, when they need them, at competitive prices backed by outstanding support.

What Our Company Needs from You Now

  • Continue to be patient and understanding as we push through some of the tough integration challenges related to the core parts of our business.
  • When you need more clarity or direction, ask your manager or supervisor. Don’t let ambiguity paralyze you or make you complacent.
  • Put our customers and the business first. Don’t get distracted by what you may believe serves our internal organization at the expense of what our customers need.
  • Get to know your new work colleagues. Take the initiative to reach out and introduce yourself. If you’re not sure who they are, work with your manager or supervisor to find out.
  • Be tolerant of cultural differences. Just because a particular approach worked well in the past doesn’t mean it is the best solution for the future. Be open-minded and opportunity-focused.
  • Stay positive and optimistic. You may not be able to control all the changes, but you can certainly control your response to them.
  • Remember that all major change initiatives have a messy middle. And, in that messy middle, even progress can sometimes look like failure. Give the integration process a chance to work through its phases and visualize how good things will be when integration is complete.  
  • When there are real problems that impact customers or threaten the business, take charge or let someone in charge know. It’s easy to get distracted.  Don’t assume we see all of them as quickly as you do.

In closing, I again want to acknowledge all the hard work, patience, and cooperative effort you’ve shown during the recent months in combining (Company A) and (Company B) into a powerful new company. Also, I sincerely appreciate the way you’ve sustained attention to our customers. Mergers are a big distraction, and they’re always hard on the people in the organization. Nobody does them perfectly, but I am very pleased with the progress we’ve made to date. Thank you for your continuing support.

Senior VP