Interview Summary & Question Recaps

Interview Process

All original Team Leads were interviewed

Questions were sent in advance so people could prepare

Answers were aggregated and kept anonymous

Output

Output was organized by topic into recap slides for each question

Comprehensive review of integration progress

Common Themes

Positive Feedback

Everyone still very positive, and very complimentary of the IMO process and SC leadership to date.

Work in Progress

There is still much work to do on delivering on "simplicity" but think overall we are driving the new vision home.

Integration Pace

Integration pace was brisk but helped people stay on task.

Organizational Challenges

Corporate functions at capacity. Differences between the 2 organizations are becoming clear er(e.g., decision-making styles).

Future Concerns

Anxious about work involved with divestitures. Good so far but ability to pull off systems conversions and continued process optimization will determine ultimate integration success.

Workload Prioritization Amid Resource Constraints

People realize there's "more work to do than we've done" and are challenging non-essential work given bandwidth concerns and resource limitations.

Progress Outweighs Challenges

Positives in terms of what we have accomplished outweigh the negatives.

Growing Need for Formal Change Management

People see a lot of change and are wondering if we need more formal change management programs.

Leadership Visibility and Strategic Response

Leads want to see this output and understand SC's reaction and next steps.

Methodology

Team Lead and SC Interviews

  • All original Team Leads and SC members were interviewed
  • Questions were sent in advance so people could prepare
  • Answers were aggregated and kept anonymous
  • Output was organized by topic into recap slides for each question

Questions centered on broad "Newco" topics

  • Do you think we are successfully executing on the new vision and values?
  • Are the structure and cost recommendations for your area right? What work remains to get the new organization optimized?
  • Have we done a good job of choosing the "right way" where it made the most sense?
  • Where do we still have challenges and opportunities?

Vision Execution Recap

Question: Do you think we are successfully executing on the new vision and values?

Overall: People generally feel we are delivering on the new vision but are quick to acknowledge that it is early and there is still a lot of work that needs to be done.

Going Well:

Leadership Meeting Enhanced Connections

ELT meeting was great-got to hear about other parts of the business and most importantly, meet new people.

Strong Performance Needs Recognition

People acting with urgency, are being held accountable and acting courageously...need to keep it up and recognize folks.

Strong Safety Training

Safety training and execution has gone very well across the board...everyone gets it!

Communicate Decisions to Reinforce Vision

Communicating why we made decisions really important now and throughout year 1 so we can reinforce vision and values.

Smoother Transition for Acquirer Team

Easier transition for Acquirer people as it's not really "new" to them.

Good Progress on Safety Transition

Transition on safety related items going really well.

Embracing Unified Mindset

SC doing good job of living the "us" instead of "us vs. them".

Too Early to Say

So far so good, but ask me again next year and then we will know for sure.

Work in Progress:

Post-Divestiture Simplification Imperative

After divestiture we will have 2 businesses and we better deliver on simplification value.

Define Meaningful Workplace

Need to define "great place to work" in a way that people can find the meaning of that which is most important to them (e.g. advancement, community involvement, training, etc.)

Reinforce Vision More Frequently

Reinforcement of vision at ELT meeting was great...too bad it's only 1x per year. We should do this at least 2x per year until we normalize.

Increase Cross-Team Integration Efforts

Still concentrated pockets of Acquirer and Target members among some teams. Need to consider more cross pollination as we optimize.

Align on Sustainability Value Definition

"Sustainability" value interpreted a little differently. May need to harmonize our collective understanding of what that means.

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