Post Acquisition Audit Program
A Post-Merger Integration Audit answers key questions about the last acquisition:
- How were the events, decisions, communications, and actions surrounding the merger handled?
- What could have been done differently to make the integration easier?
- What additional actions remain unfinished?
- How have shareholders, customers, and employees perceived the merger?
- If the company were to merge/acquire again, what should be done differently?
Approach:
- Determine the depth of review required
- Interview or conduct written surveys with executives, managers, employees, and if appropriate, customers and board members
- Combine the qualitative and quantitative data to provide feedback and recommendations
Deliverables:
- Summary report with recommendations
- Compiled interview notes
- Analyzed survey results
- Presentation summary
Survey:
- Previous merger/acquisition experience
- Ratings of overall merger and announcement success
- Effects of merger on productivity
- Satisfaction with pace of merger, consolidation of products, offices, systems, and management efforts to answer employee questions
- Benefits of merger to employees, customers, and shareholders.
Although only quantitative questions are used in the statistical analysis, respondents also are asked a series of qualitative questions regarding their perceptions of the merger or acquisition. The answers to these questions are provided in the "Open-Ended Responses" section.
Demographics/General:
Respondents are asked to provide a description of their company affiliation before the merger/acquisition, experience with prior mergers/acquisitions, location at the time of the announcement, and the impact of the merger on their job duties.
Merger/Acquisition Announcement:
Questions regarding the announcement of the merger and the time between announcement and the closing of the deal are also are included in the survey.
Responses to those questions indicate:
- If employees had heard rumors about the merger/acquisition prior to announcement
- How employees rated the handling of the announcement on a 7-point scale
- If employees felt that efforts were made to answer the questions that arose after the announcement
- The degree to which the announcement impacted productivity
Acquisition Integration:
To assess perceptions of the overall success of the integration and the benefits derived from the acquisition, employees are asked to rate:
- The pace of integration (too fast, about right, too slow)
- The process of handling the assignment of new roles, responsibilities, and any resulting downsizing or restructuring
- The consolidation of products, offices, and systems
- The benefits of the acquisition to the current employees, customers, and stakeholders of the company
Open-Ended Questions:
Several open-ended questions are included in the survey to provide a more global view of the merger integration. Specific comments for each of those questions are listed in the Open-Ended Responses section; however, the type of questions asked falls into the following topic areas:
- Comments and suggestions on how to improve the announcement of major change initiatives
- Additional areas of concern-i.e., What could have been done differently?
- How to minimize the impact of change on productivity
- Unexpected occurrences
- Next steps
- Defining moments in the merger or acquisition process
A 21-question employee survey is available at MergerIntegration.com/post-acquisition-employee-survey.