Ten pages of guidance for customer-facing employees and teams to help them communicate effectively with their customers about the acquisition. Includes communication tips, talking points, letter and answers to FAQs.
Answers to 28 Employee Frequently Asked Questions
What should I tell our customers?
Customer-facing employees should carefully review the Customer Communication Playbook for detailed information on how, when and what to communicate with customers. The most important thing we can tell our customers is that nothing changes immediately. They will continue to receive the same distinctive quality and service they have come to expect from us. You can assure our customers that we will not miss a beat in delivering on our commitments.
How will you decide who gets the account in cases where both companies service the same customer ...