We know that mergers cause stress. As do all types of major changes. Okay ... so who’s causing changes?

Usually higher management takes the rap. After all, the people at the top call the shots. So on the surface it seems fair to accuse them of being a main source of the emotional strain and pressure. Plus, if upper management’s actions seem to be the problem, doesn’t it make sense to hold them responsible for providing the solution?

No. For several reasons.

To begin with, appearances can be deceiving. The top management moves are often reactions.

Chances are, the organization is simply trying to respond to some outside force. Maybe stiffer competition. Sharp economic turns. New technology. Or shifts in the market place and customer expectations. If management is simply trying to deal with a more basic, underlying problem that threatens the organization’s future, then that root cause is the real culprit ...